Process 360

We are an IT services organisation that is highly focussed on customer success. We constantly endeavour to add value to our customers by partnering with them to enable and support them on their digital transformation journeys.

We offer a range of end to end consulting and professional services to our customers across geographies, industry verticals and software solutions designed to improve and enhance their ability to meet their business goals & objectives.

Our resources are highly experienced and certified professionals with depth of industry and solutions knowledge who are committed to customer success and take pride in participating and contributing to our customers’ success.

Process360

We are a technology consulting and services organisation that is highly focussed on customer success. We constantly endeavour to add value to our customers by partnering with them on their digital transformation journeys. We offer a range of end-to-end advisory and professional services on

Salesforce CRM and Pega Low-code

platforms, designed to improve and enhance the ability of our customers to meet their business objectives.

We constantly add value to our customers and help reinvent themselves to meet the demands of digital economy and stay ahead of competition

About Us

We started in 2016 by offering consulting and development services on Pega and Salesforce platforms to our customers in Europe, the Middle East and India. Since then we have executed 50+ projects on these platforms across the globe.

Being official Pega and Salesforce partners and ISO 9001 certified gives us the benefit of keeping current with the latest developments and trends, offer thought leadership and adopt best practices to ensure customer success.

We have invested in building accelerators and tools to deliver quality solutions in shorter timescales while passing on the cost benefit to our customers. We measure our success against the following parameters:

ROI
Customer satisfaction score
Solution adoption
Our value-add

We pride ourselves in our diversity and values, which we have incorporated in all aspects of our work.

Services

We offer a range of professional services including:

Implementation Services using Agile methodologies
Migration & Upgrades assessment and execution
Testing Services using latest industry tools
SLA-driven Application Support & Maintenance
Pega Training on CLM-KYC, Smart Investigate, Smart Disputes, CSSA, CSA, CBA as Pega Authorized Training Partner (ATP)

We have successfully executed projects for our customers in Banking & Insurance, Public Sector and Telecom domains. We offer industry-specific accelerators and pre-packaged solutions to cater to the specific needs of the industry.

Industries

We have strong capability in Banking, Insurance, Government and Telco. Our strengths also include in Real Estate, Automotive and Hospitality.

We have deep expertise in Financial Crime & AML, Customer Risk and Due Diligence, Debt Collections, Delegated Authority, Audit Management, and Sales & Distribution Management.

Our services are tailored to meet the current demands of the industry in these segments on Pega and Salesforce platforms.

Our domain expertise helps us deliver quality solutions in shorter timescales at a lower cost.

Accelerators

Our accelerators have helped our Insurance, Banking and Government clients shorten delivery cycles, lower costs and improve quality. We internalise the use of our accelerators in our delivery methodology by building MLP solutions in order to offer early visibility to our clients. This helps our clients make the right choices about their solutions while keeping costs to a minimum.

REGIONAL Partners

We offer our services through regional technology partners too. We believe this helps us be more effective and deliver better value to our customers while maintaining the cost advantage associated with offshore work.

In the Middle East we work with the below partners:

Raziq Technical Solutions FZE in UAE
Global Aspire in Saudi Arabia